PENGARUH LINGKUNGAN KERJA DAN BUDAYA ORGANISASI TERHADAP KEPUASAN KERJA MELALUI VARIABEL MEDIASI SERVANT LEADERSHIP PADA PT. ANUGERAH SELAMAT SEJAHTERA

Abstract

Penelitian pada PT. Anugerah Selamat Sejahtera, sebuah perusahaan ekspedisi, menganalisis bagaimana lingkungan kerja dan budaya organisasi memengaruhi kepuasan kerja karyawan, dengan Servant Leadership sebagai variabel mediasi. Studi ini relevan mengingat 75% karyawan di industri logistik Indonesia merasa puas berdasarkan survei PwC 2023. Hasilnya menunjukkan bahwa lingkungan kerja (t=2.459, p=0.014) dan budaya organisasi (t=2.988, p=0.003) secara signifikan memengaruhi Servant Leadership, yang kemudian berdampak positif dan signifikan pada kepuasan kerja (t=3.474, p=0.001). Menariknya, meskipun lingkungan kerja tidak memiliki dampak langsung yang signifikan, budaya organisasi menunjukkan pengaruh langsung dan signifikan terhadap kepuasan kerja (t=3.027, p=0.002). Yang terpenting, Servant Leadership secara signifikan memediasi hubungan antara lingkungan kerja dan kepuasan kerja (t=1.987, p=0.047), serta antara budaya organisasi dan kepuasan kerja (t=2.143, p=0.032). Oleh karena itu, PT. Anugerah Selamat Sejahtera disarankan untuk memperkuat Servant Leadership dan mengoptimalkan budaya organisasi guna meningkatkan kepuasan kerja karyawan, yang akan berkontribusi pada kinerja organisasi secara keseluruhan.

Kata Kunci : lingkungan kerja, budaya organisasi, kepuasan kerja, Servant Leadership

ABSTRACT

This research, conducted at PT. Anugerah Selamat Sejahtera, an expedition company, analyzed how work environment and organizational culture influence employee job satisfaction, with Servant Leadership acting as a mediating variable. This study is particularly relevant given that 75% of employees in the Indonesian logistics industry reported job satisfaction, according to a 2023 PwC survey. The findings indicate that both the work environment (t=2.459, p=0.014) and organizational culture (t=2.988, p=0.003) significantly impact Servant Leadership. Subsequently, Servant Leadership was found to have a positive and significant effect on job satisfaction (t=3.474, p=0.001). Interestingly, while the work environment didn't show a direct significant impact, organizational culture demonstrated a direct and significant influence on job satisfaction (t=3.027, p=0.002). Crucially, Servant Leadership significantly mediates the relationship between work environment and job satisfaction (t=1.987, p=0.047), as well as between organizational culture and job satisfaction (t=2.143, p=0.032). Therefore, PT. Anugerah Selamat Sejahtera is advised to strengthen its Servant Leadership practices and optimize its organizational culture to enhance employee job satisfaction, which will ultimately contribute to the overall organizational performance.

Keywords : Work Environment, Organizational Culture, Job Satisfaction, Servant Leadership