ANALISIS WAKTU PELAYANAN TRUCK ROUND TIME TERHADAP KINERJA KARYAWAN RECEIVING DENGAN PERAN MEDIASI EFISIENSI RTG DI PT TERMINAL PETI KEMAS SURABAYA

Yosha Muhamad Reza; Dian Arisanti; July Prastyorini; Meyti Hanna Ester Kalangi

Yosha Muhamad Reza stiamak barunawati surabaya
Dian Arisanti stiamak barunawati surabaya
July Prastyorini stiamak barunawati surabaya
Meyti Hanna Ester Kalangi stiamak barunawati surabaya

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh waktu pelayanan Truck Round Time (TRT) terhadap kinerja karyawan receiving dengan mempertimbangkan peran mediasi efisiensi Rubber Tyred Gantry (RTG) di PT Terminal Peti Kemas Surabaya. Populasi dalam penelitian ini adalah seluruh tenaga kerja operasional di divisi receiving. Sampel penelitian berjumlah 133 responden yang dipilih menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner. Teknik analisis data menggunakan Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa TRT berpengaruh positif dan signifikan terhadap efisiensi RTG dan kinerja karyawan receiving. Namun, efisiensi RTG tidak berpengaruh signifikan terhadap kinerja receiving, serta tidak memediasi hubungan antara TRT dan kinerja receiving. Temuan ini menunjukkan bahwa efisiensi operasional dipengaruhi lebih besar oleh manajemen antrean dan koordinasi kerja dibanding efisiensi alat berat semata.

Kata Kunci: Waktu Pelayanan; Truck Round Time; Kinerja Karyawan; Efisiensi RTG

_Abstract

This study aims to analyze the effect of Truck Round Time (TRT) service duration on the performance of receiving employees, considering the mediating role of Rubber Tyred Gantry (RTG) efficiency at PT Terminal Peti Kemas Surabaya. The population in this study consists of all operational workers in the receiving division. The sample includes 133 respondents selected using purposive sampling. Data collection was conducted through questionnaire distribution. The data analysis technique employed Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach. The results show that TRT has a positive and significant effect on RTG efficiency and receiving employee performance. However, RTG efficiency does not significantly affect receiving performance and does not mediate the relationship between TRT and receiving performance. These findings indicate that operational efficiency is more influenced by queue management and work coordination than by equipment efficiency alone.

Keywords: Service Time; Truck Round Time; Employee Performance; RTG Efficiency